FIND THE MOST FREQUENTLY ASKED QUESTIONS, PLEASE READ THEM CAREFULLY BEFORE CONTACTING CUSTOMER SERVICE.

HOW LONG DOES IT TAKE TO RECEIVE AN ORDER?

We take 48-72 working hours to process your order and then 10-15 working days to deliver it to you.
We make every effort to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.

DO YOU SHIP WORLDWIDE?

Yes, absolutely. We ship worldwide.

WHERE ARE YOU?

Our offices are located in Canada. Our international warehouse is located in China.

HOW TO TRACK MY ORDER?

You will receive an e-mail once your order has been shipped with your tracking number. It may take 3-5 business days for the tracking information to be updated in the system.

WHAT HAPPENS IF I AM NOT SATISFIED WITH MY PRODUCT?

We offer a 100% money back guarantee!
If for any reason the product does not meet your expectations, you can return it to us within 14 days after receipt and we will refund you the full price of the item as soon as it arrives at our premises.

However, all returned products must be in perfect condition and return shipping must be paid for by you. Proof of postage should then be emailed to us as proof of delivery.

IS YOUR SITE SECURE?

This site is 100% secure. And to tell the truth, one could even say that it is 300%.

WHAT ARE THE PAYMENT METHODS?

Currently, you can pay by Credit Card + Apple Pay, Paypal on our site. We do not accept bank cheques, transfers or cash on delivery.

PARTNERSHIPS AND SPONSORSHIP

We currently do not have any referral or partnership programs to date. However, if you have any good ideas, do not hesitate to send us an email. contact@velos-shop.com

MY ORDER IS NOT COMPLETE

If your order includes multiple items, these may be shipped separately, depending on available inventory and shipping warehouses. Don't worry, your package will arrive shortly.

CAN I CANCEL MY ORDER?

It is entirely possible to cancel your order! If the order is already being prepared, the cancellation costs will however amount to 40% of the purchase price. Do not hesitate to contact us by email at contact@velos-shop.com: our team will do their best to meet your needs!

THE PRODUCT IS TOO SMALL/LARGE

All our products come with a size guide to avoid this kind of inconvenience for our kind customers. Our team has taken care to measure each item and add the corresponding comment in each description. From then on, the buyer takes full responsibility for products that are too small / large. Nevertheless, we know that buying such an item can cause great frustration.

I RECEIVED AN IMPORT TAX

Vélo Shop ships its products worldwide legally. However, the buyer is responsible for their country's import taxes, we are not responsible.