📦 Returns and exchanges process
Step 1. Download and print the return label that we will send to you after your return and exchange request
Step 2. Pack your returned package carefully and stick the printed Free Returns label on the outer packaging;
Step 3. Go to a post office/express station to scan your free return label and send your package.
If you cannot find an office post office or express mail center near you, please check the official website below or call customer service directly.
FRANCE:
Site Office Internet: https://www.laposte.fr/
Service call: +33 3631
NETHERLANDS:
Office website: https://www.logistics.dhl/nl-nl/home.html
Service call: +31 9002222120
UNITED KINGDOM:
Office website: http://www.royalmail.com/
Service call : +44 1752387112
GERMANY:
Office website: https://www.deutschepost.de/de.html
Service call: +49 (0) 180 2 000221
GERMANY 2:
Office website: https://www.myhermes.de
Service call: +49 040 593 551111
CANADA:
Office website: https://www.ups.com/ca/en/Home.page
Service call: 1-800-742-5877
AUSTRALIA:
Office website: https:// track.parcelpoint.com.au/trackmyparcel
Service Call: +61 1300025639
USA:
Office Website: https://www.usps.com/
Service Call: +1 800-275-8777
We recommend that you return your item(s) within 5 days, you can get the refund as soon as your return process is complete.
SWITZERLAND
Office website: https://www.post.ch/fr