📦 Returns and exchanges process

Step 1. Download and print the return label that we will send to you after your return and exchange request

Step 2. Pack your returned package carefully and stick the printed Free Returns label on the outer packaging;

Step 3. Go to a post office/express station to scan your free return label and send your package.

If you cannot find an office post office or express mail center near you, please check the official website below or call customer service directly.

FRANCE:

Site Office Internet: https://www.laposte.fr/

Service call: +33 3631

NETHERLANDS:

Office website: https://www.logistics.dhl/nl-nl/home.html

Service call: +31 9002222120

UNITED KINGDOM:

Office website: http://www.royalmail.com/

Service call : +44 1752387112

GERMANY:

Office website: https://www.deutschepost.de/de.html
Service call: +49 (0) 180 2 000221

GERMANY 2:

Office website: https://www.myhermes.de

Service call: +49 040 593 551111

CANADA:

Office website: https://www.ups.com/ca/en/Home.page

Service call: 1-800-742-5877

AUSTRALIA:

Office website:
https:// track.parcelpoint.com.au/trackmyparcel

Service Call: +61 1300025639

USA:

Office Website: https://www.usps.com/

Service Call: +1 800-275-8777

We recommend that you return your item(s) within 5 days, you can get the refund as soon as your return process is complete.

SWITZERLAND

Office website: https://www.post.ch/fr